I contacted Bluehost last night to follow up on my ticket.
They claimed they emailed me a status update, which I never received. (Yes, I checked my junk and spam folders.)
They also claimed that I needed to delete some “malware infected” files. The specific ones they cited were:
/home4/sportsg3/public_html/500.php
/home4/sportsg3/public_html/sdclog/500.php
I looked at those files. They looked like standard HTML files displaying a “500 Internal Server Error”. I saw no evidence that they were infected in any way. But Bluehost support refused to proceed until I deleted those files and a “security scan” came back “clean”.
Now that I’ve done that, I’m waiting for an update from Bluehost support. Which I probably won’t get, as they keep claiming to send updates that I don’t get. (They are sending the updates to the admin address with Bluehost, which is also where the chat transcripts (that I am getting) go to.)
In the meantime, I talked to Siteground. They offer everything Bluehost does, and will even do a professional migration of all of my WordPress instances from Bluehost to their hosting. Even better, the first “professional migration” is free, and ones after that are reasonably priced. And their chat rep was pleasant and seemed knowledgeable. (Of course, I don’t know if they were sales or support.)
This may be the way I end up going.