I can be very stubborn sometimes. Especially when someone is trying to frustrate me.
So even though I said, “Don’t do business with Palmetto State Armory” (and I stand by that, for reasons that I’ll get into below) I continued pursuing the CZ82.
I resubmitted my C&R FFL…and finally got an answer back, asking me what SKU I wanted to purchase. I provided all the information and PSA got back to me saying it was approved for C&R purchase. In order to do that, though, I had to:
- place the order
- select a FFL from their list when I placed the order
- once I placed the order, I had to email PSA back with my order number, and then they would replace the FFL I had selected with my C&R FFL
This seems to me like a convoluted and stupid way of doing things. When I ordered a C&R gun from Collector’s Firearms in Houston, I specified in the order notes that I had a C&R FFL: Collector’s contacted me in a day or two, gave me the email address I could send the FFL to, and shipped the gun with no problems. Even ordering non-C&R guns from GunBroker is smoother than this.
But, anyway, I did the dance. And, by the way, PSA raised the price of the gun in my cart by $20 since I had started the process. PSA sent me an order confirmation with the number, I provided the order number to the appropriate people at PSA, they subbed in my C&R FFL, and sent me an order confirmation with a tracking number.
Shortly after I got the tracking number, I got another email from PSA’s “Compliance Department”:
In an ongoing effort to protect our customers and our business, we systematically evaluate every order that is placed. Your order has been flagged our internal assessment system. This is a comprehensive process that covers multiple data points so we are contacting you to confirm you placed order (#########) on (##/##/####).
I replied to the email. Never got any acknowledgment. Called PSA customer service again the next day (and, I’m pretty sure, talked to the same person I talked to last time). She said the order had been approved and shipped and I didn’t need to worry about the compliance department…
…and the final punchline to this is that the gun did arrive yesterday. It looks pretty nice: I think “very good”. PSA threw in what looks like a cheap generic nylon holster, but I only got one magazine. I need to get a couple more CZ82 mags. And some 9×18 ammo: none of my local gun stores seem to have any.
Would I go through this again? No. I’m sorry, but PSA seems disorganized, and I resent they jacked up the price of the gun in my cart $20. After all this frustration, I can’t see dealing with them again, no matter how attractive the offer is.
