It has been close to 24 hours since Bluehost “escalated” my case.
I still can’t upload photos, and Bluehost has made no attempt to contact me: I’ve checked my email, including the junk and spam folders.
That doesn’t mean, however, that someone hasn’t been working on my blog.
I discovered when I went to write today’s obit watch that Someone Who Isn’t Me (SWIM) had disabled all my plugins. Including the one that disables the WordPress block editor, and the spam filtering plugin. Which were the only two I had enabled. Yes, disabling plugins is a good diagnostic step, but once you’ve run the diagnostics, shouldn’t you put them back?
And I think I know why I can’t upload images, not even small ones, at least at the moment: someone set the “Maximum upload file size” to “0 B.” Yes, zero bytes. Additionally, there are about five images in my media library that weren’t there before, and are duplicates of images previously uploaded.
I’m going to give Bluehost another 24 hours to fix the problem before I ask for a status update. That’s 48 hours.