I’ve written before about the NYT‘s ability to do touching obits for people who aren’t famous (outside of, perhaps, a limited cultural circle) but still led interesting lives.
Ben McFall, “the longest-tenured bookseller in the history of the Strand”.
Mr. McFall enjoyed duties and perks not given to any other Strand employee. For much of his tenure, he was the only person in charge of an entire section. Not only that, the fief he governed — the fiction shelves — provides the Strand with the core of its business in used books.
He determined the price of each used hardcover novel and book of stories and then affixed a Strand sticker to the dust jacket. On occasion, he’d assess a book newly purchased by the store and find inside his own handwriting with a price from the 1980s.
Pricing was one of many fields in which Mr. McFall’s experience enabled him to make quick, intuitive pronouncements. Without checking a computer, he would say he knew how many years it had been since he had last seen an obscure old novel, the number of days it had remained in stock, and its current value online.
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Back then, the Strand hardly sold new books. Now, in addition to the latest best-sellers, it gives space to socks, tote bags and mugs. Bibliophilic employees have complained about that evolution while also accusing management of mistreating workers, particularly during the pandemic, which led to mass layoffs and a warning from Ms. Wyden that “our business is unsustainable.”
Mr. McFall gave his blessing to commercialization — “I’m perfectly willing to sell low-end dresses here if it means keeping the Strand in business,” he told The Times — and throughout his tenure he commanded respect both from management and across factions of the rank and file.
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